prod316
New Member
Posts: 8 
Machine: Carve King
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Post by prod316 on Mar 8, 2018 4:57:45 GMT
Started my CK build today and I guess I didn't catch this when checking my parts until I tried putting a stepper motor on the idler plate. Threw me for a loop there at first as I had already put the V wheels on both plates and had the coupler on the motor. I went back to see if I had the right instructions to see if maybe I had to put the motor through first and then attach the coupler but that wouldn't work either. No big deal as they are very similar pieces so I'm not upset that it slipped through. Do I need to send an e-mail to get the Y motor end plate? I went ahead and checked all the other components about 5 more times too, I think everything else is good to go!  |
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Post by Derek the Admin on Mar 8, 2018 13:45:04 GMT
I'm sorry about that. We'll have you the correct one out today.
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prod316
New Member
Posts: 8
Machine: Carve King
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Post by prod316 on Mar 9, 2018 2:45:59 GMT
No problem, thank you for the quick response.
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Post by Derek the Admin on Mar 9, 2018 13:42:24 GMT
Thanks for the understanding. We sent it out yesterday.
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prod316
New Member
Posts: 8
Machine: Carve King
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Post by prod316 on Mar 10, 2018 23:00:54 GMT
Got it in today, now back to the build. Thanks again for getting me fixed up! My 10 year old was a little upset though, she was expecting a package as well and opened mine while I was gone. She had to ask her mom, "Why did I get this piece of metal?"
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Post by Derek the Admin on Mar 11, 2018 3:24:24 GMT
Haha. Glad it got their quickly but hate to have disappointed the little girl.
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